Shipping policy
Shipping Policy
At VIACOURT, we strive to deliver your premium lifestyle goods to you as swiftly and securely as possible.
Processing Time
Orders are processed Monday through Friday, excluding weekends and holidays. Please allow 2–5 business days for us to prepare and pack your order, especially during peak seasons or holidays.
Shipping Rates & Delivery Estimates
We ship worldwide.
Standard Shipping: 10–15 business days
Note: Shipping time begins after the carrier receives your package. Going on vacation or need a gift in time? We recommend placing your order early or selecting FedEx at checkout.
Remote Area Notice: Some remote locations may require in-person pickup once the package arrives.
Order Confirmation & Tracking
Once you place an order, you'll receive a confirmation email with your order number. When your order ships, you'll receive a second email with your tracking information.
Delays & Disclaimers
1. Force Majeure
We work hard to deliver your order on time, but please understand that delays may occasionally occur due to: customs inspections, postal service disruptions, natural disasters or extreme weather, or national holidays and emergencies. Unfortunately, we cannot be held responsible for delays caused by these factors.
2. Wrong Address Disclaimer
Please double-check your shipping address before placing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided at checkout. If you notice a mistake after ordering, please contact us as soon as possible — we will do our best to update it before your order ships.
3. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If your tracking shows "delivered" but you haven't received your package, please:
- Check with neighbors or building management
- Check the front, back, garage, or nearby mailboxes
- Contact the carrier directly
- Reach out to us and we will do our best to assist you
4. Split Shipments
Some orders may be shipped in multiple packages due to item availability or size. You will receive a separate tracking number for each shipment if this occurs.
5. Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to claim, we can reship it to you. Additional shipping fees may apply. If you choose not to have it reshipped, we will issue a refund minus the original shipping cost.